Are you kidding me with this absolute garbage service? I paid hard-earned money for a subscription, and what do I get? Total incompetence. For a full week now, your AI has been completely unusable due to constant “infrastructure issues.”
Because of your broken system, I have wasted at least 800 AI tokens for absolutely nothing—errors, bugs, and failures on your end! To make matters worse, I can’t even access my chat history anymore! You are literally robbing your paying users blind and delivering a completely broken product.
My registered email address so you can locate my account: [sananeemin722@gmail.com]
Fix my account, restore my tokens, and fix this pathetic excuse for an AI infrastructure right the hell now, or I want every single penny of my money back. This is completely unaccep
I’ve launched an investigation in your account AI requests now. It’s quite possible things are fixed already because we had an issue we resolved with large games or conversations that are too long (needing a new chat to be started).
It seems you also used the function to restore a project or go back which was affected by the same bug regarding long conversation.
I expected these to be fully solved ~tomorrow and will let you know once it should be good.
I would appreciate you avoid talking about “garbarge” or “robbing” though - this does not encourage to look at these specific bugs. Bugs happen when something is used by hundreds of thousands of users and we’re happy to fix these if you notify us, but please be patient. If you prefer not to wait we’re also ok with refunding your subscription.
EDIT: I confirm that at least one issue is fixed since September 2. Try a new request and if it does not work send a screenshot here. There is another bug when restoring projects but it does not impact conversation starting from scratch. We’ll also take a look at the history.
I confirm the history should now work again. Issue with big AI requests should have been fixed since September 2 - but a long conversation is not yet auto-compacted by the AI and I recommend you start regularly new conversations.
I’m currently checking why the system that is supposed to refund credits in case of failures did not work. That should give you ~500 credits back according to the numbers of tries (and any user affected by the same issue too). Though if you prefer to close your account, let me know and I’ll refund your last purchase.
Hi Since my subscription is about to end in a couple of weeks, would it be possible to either get a refund for my last purchase so I can renew it for a full month, or simply extend/refresh my current subscription period by a month? I’m working on a pretty ambitious project with big goals using GDevelop, so I want to make sure everything runs smoothly. Whichever option is easier for you works for me. Thanks for your help
I am still having issues with the GDevelop AI. I usually don’t assign huge tasks—just small ones—but I’ve noticed it sometimes burns through 100 tokens for a tiny operation. It keeps happening; a single action consumes 50 or 70 tokens. What is going to happen to my tokens now? At least 300–400 of them have gone to waste. I’m really struggling with the AI and would appreciate some feedback as soon as possible. Please update me on the situation. GDevelop user email: sananeemin722@gmail.com
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