NEED HELP I am contacting you regarding an urgent issue with my account.
I accidentally subscribed on February 9. As soon as I realized the mistake, I sent you an email on February 10 explaining the situation and requesting assistance. Unfortunately, I have not received any response.
I also canceled the subscription through the website. However, on March 9 there was another attempt to charge my bank account and the subscription was renewed until April 9.
Additionally, I am currently unable to remove my bank card from my account, which is very concerning.
I would also like to clarify that I have not used the application at all since February 9. The only times I logged in after that date were to try to cancel the subscription and remove my bank card. I have not used any of the paid features or services.
This situation is unacceptable. I did not intentionally subscribe, my previous email has been ignored, and my payment method is still at risk of being charged again.
I request the following immediately:
A full refund for the accidental subscription.
Confirmation that the subscription is permanently canceled.
The ability to remove my bank card from the account.
If this issue is not resolved promptly, I will be forced to escalate the matter through my bank and dispute the charges.
Sincerely
Quick tip: maybe instead of posting on this public forum, try emailing GDevelops support email. If that doesn’t work, than a private message to @Bouh directly may help.
I tried to send an email but nobody responded
And I tried to send a message to the developer
But it turned out that messages couldn’t be sent to this user, and posting in the community was the last resort.
even this one Yesterday I sent a message to this email and no one respond This is ridiculous and frustrating @bouh Even when I cancel my subscription to the plan, I still receive attempt messages from the bank and emails from app. I want to get rid of this curse and get my money back.
Your subscription which started on Feb 9 was targeted to renew on March 9, and Stripe should have sent you a renewal notice a few days before to your email. As it was not cancelled before the renewal date, Stripe went ahead and tried to charge you. Because it did not work (the payment failed), it retries for a few days while graciously not disabling your subscription yet - meaning you still have access to GDevelop even if the payment for the second month was not made.
I can see that it’s written “Cancels Apr 9” which means you’ve already successfully cancelled it (either through Stripe or the GDevelop interface). Stripe will give up trying to charge your card after a few attempts, and your subscription will then be immediately revoked (so at the end, you will have paid for 1 month but got access for ~1 month and a half).
You don’t have anything else to do.
EDIT: I’ve checked internally and indeed your subscription was finished on March 16 after the payment processor was unable to charge your card for the second month that was started.
I’ve also checked and you cancelled the subscription on March 9 after the renewal, you could have stopped this before March 9 which is why the payment process is sending you email notices.
This being said, we don’t refund “accidental subscriptions” because we’ve seen many frauds where people subscribe, use the online services/servers/AI, and then ask for a refund claiming it was all an accident: Stripe/payment processors are not something where you can enter a credit card numbers by mistake.
Oh, finally, after a month and a half of stalling, I get a reply from the White House.
How shameless of you to accuse me of fraud!
Instead of accusing your customers of fraud, try next time to improve your customer service and your manner of response, because frankly, you are disgusting.
Anyway, I don’t care about February’s payment anymore. It’s gone, and I’ve learned what kind of ridiculous software you are.
And while you’re writing all these long paragraphs, your system keeps sending me payment emails.
In any case, I will delete my account, and I hope I won’t receive any more emails from your service or even come across you again by “accident”
And just so you know, you “respectable” fraud,
I stopped requesting a refund on February 10. I only reached out again because your repeated payment attempts became unbearable, even though I had already canceled my subscription to your so-called “amazing” program.
If I were actually a fraudster, like you so cleverly claim, I’d have been asking you for a refund every single day.
