The video won't work

I am using a video for an *intro, but the video just becomes pink, and nothing plays. What do I do?

*Check out the game here!

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Does it work in a game preview in client version on GD?

No, it does not work in the preview nor the game platform.

What about the built-in video example?
For me it works on the desktop but is pink in web.
So ya it is probably a GD bug and not just a problematic source file.