Unable to Open Cloud Project

FelipeMello · February 5, 2023, 9:00pm

Hey everyone!

I’d been working on a prototype for the last few hours using the latest gdevelop windows application. After a bug where the current scene wasn’t previewing (loading bar wasn’t showing), I decided to save the project and reopen it.

Now, when trying to open said project, I’m receiving the following message:

I’ve restarted my computer and tried different browsers, but the problem persists. All other projects are unaffected. Since it’s a cloud build, I’m unable to export it and/or access the .json file to identify the problem. Is there a way to recover this project?

Edit: I’ve included the error message in English.

alexandresi · February 9, 2023, 2:40pm

Hi @FelipeMello
Would you be able to open the devtools and see what appears in the console? You should see an error here:

Moreover, in the network tab of the dev tools, you should be able to see requests such as this one:

Could you copy paste what you see in those 2 panels?

FelipeMello · February 9, 2023, 5:58pm

Here are the panels:

Clicking on the error link leads to this message: “keenJSONPCallback1675965380941({“message”: “You’ve already exceeded your monthly limit of event streamed. E-mail us at team@keen.io to let us know if you want your limit raised!”, “error_code”: “TooManyEventsStreamedInTheCurrentBillingPeriod”});”

Thanks in advance, alexandresi!

alexandresi · February 10, 2023, 8:07am

Unfortunately, this error is not responsible for your issue
Did you take the screenshot right after you tried to open the project and it failed?

Regarding the network panel, I’m really interested to see if any call to an url that starts with api.gdevelop.io or project-resources.gdevelop.io failed.

FelipeMello · February 13, 2023, 9:25pm

In a new tab, when I try to open the project with devtools already on the network panel, this is all it shows:

alexandresi · February 15, 2023, 4:52pm

Hi!
Thanks for sending your screenshots!
What happens is that something happened when saving the project, the file is not complete.
What I can do is restore the previous version if that can help.
Do you want me to do it?

I’m not sure what happened though, I’ll work a bit more on this to try to understand.
Sorry for the inconvenience

FelipeMello · February 15, 2023, 8:59pm

Yeah, I’m ok with restoring it.

Thanks a lot!

alexandresi · February 16, 2023, 9:42am

It should be ok now, keep me informed if you can’t open the current version!
The previous version was from 2 minutes before, so I hope you didn’t lose too much work.

ylli · September 2, 2025, 7:56am

Hello, I’d like to ask if you could do the same for my project as well. I know it has been over two years since this blog was posted, but I’ve been working really hard on a project for school and I was greeted by the same “Unable to open the project” screen. It has happened to me twice, and I’d hate for the third time to eat up all of my efforts. I’ve not found a single video anywhere about how to fix this and there isn’t really any direct links in GDevelop addressing this particular issue.