Video Object Pink Screen

I am developing an e-learning app and using videos as tutorials. However, when I switch to the scene containing the video object, only a pink screen appears. This issue occurs when I export the app to mobile devices; it works fine in the preview mode.

That is very strange. Are you using an old version of GDevelop? Because in version 5.2.173, the video does not work. Or perhaps in the latest version, there’s a bug like in 5.2.173.

im using the latest version.

Could you find any solution? I’m having the same issue.

I use the version 5.2.172 and it works