Frequent login errors with Gdevelop leaderboards on Android

Hi everyone, I have no coding experience, but I’m working on an Android game. This is my first post on the forum, so please forgive me if I break any rules.

I’ve completed my game and started closed Alpha testing on the Play Store. However, I’m facing a problem: my game is hosted on GDevelop Cloud, and I’m using GDevelop’s built-in high score system. Players are experiencing issues with it. I’ve attached a screenshot of my high score page.

At the top of the screen, you can see whether the player is logged in or not. Normally, when they click there, they should be able to log in or create an account. Similarly, when they click “Global Hall of Fail,” it opens the leaderboard where they can also register. Additionally, I added a separate register/login button on the screen that directs players to GDevelop’s login page.

For some reason, when players try any of these three options, the majority of them get the error shown in the attached screenshot. After several attempts (usually the 3rd or 4th try), they finally see the “You are ready to play” screen.

What can I do to fix this issue? A friend suggested dropping GDevelop’s leaderboard feature entirely and switching to Firebase, but unfortunately, I don’t have the technical skills to implement Firebase. I’d like to stick with GDevelop’s built-in system if possible.

(Is it possible to allow players to submit their name directly with each high score submission, so they don’t have to log in at all?)