Greetings,
just wanted to post a quick question regarding getting a refund after cancelling the Silver subscription. I used the Silver service last month and I don’t need it anymore, but I forgot that it renews automatically, and so I was billed today. Is there any chance that I could get a refund considering it was just renewed?
Thank you in advance.
Hello
You can ask to the billing department directly using the email address on your last bill.
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Thank you very much!
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dears, kindly advice how can i refund the golden plan please , my Son is not able to use it , can you kindly send me any email from the billing dep
The answer would be the same as above, you needd to contact the billing email address on your last bill.
i have sent many emails to “billing+stripe@gdevelop.io” with no response
It’s the holidays and the end-of-year festivities, the team is running at a slower pace, you will get a response, that’s for sure.
Happy holidays to you!
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